Sri Lanka continues to be a captivating and highly desired destination, lauded for its warm hospitality and stunning landscapes. However, in the wake of the recent devastation caused by Cyclone Ditwah in late November 2025, and existing geopolitical and economic factors, the situation is dynamic. For current and prospective travellers, understanding the on-the-ground reality is crucial for a safe and seamless experience.
Here is an essential guide for managing your trip, focusing on current advisories and emergency contacts.
📞 Essential Emergency & Assistance Hotlines
Your primary line of support is the official tourism hotline, which operates 24/7 in coordination with police and disaster management authorities.
- Sri Lanka Tourism Hotline (24 Hours, English):1912
- This number can connect you to general travel information, assistance, and the Tourist Police.
- Alternative Contact Numbers (Tourist Police/SLTDA):
- 0112426800
- 0112426900
- Police Emergency Hotline: 118 / 119
- Ambulance / Fire & Rescue: 110
⚠️ Critical Travel Advisory: The Hill Country
Following the impact of Cyclone Ditwah, which brought torrential rain, flooding, and severe landslides, the Central Highlands have been significantly affected.
- Nuwara Eliya and Kandy: These picturesque hill country destinations, along with the Badulla district, have experienced extensive infrastructure damage and travel disruption. Foreign tourists have been reported stranded and required airlifting to safety.
- Strong Recommendation: It is strongly advised to cancel or postpone any planned trips to Nuwara Eliya and the immediate surrounding hill country regions.
- Act on Official Advice: Do not resume travel to this region until the government and Sri Lanka Tourism Development Authority (SLTDA) issue a definitive public announcement confirming the area is cleared, infrastructure is secure, and all emergency operations have concluded.
🏖️ Recommended Safe Zones: The Southern Coast
While parts of the island battle the aftermath of the cyclone, the southern coast has been confirmed as generally stable and remains an excellent, peaceful option for your holiday.
- Safety Assurance: The Down South region (including popular areas like Galle, Mirissa, Unawatuna, and Hikkaduwa) is reported to be fully safe for visits and accommodations.
- Travel Conditions: These areas have largely avoided the severe floods and major roadblocks that have hampered the Central and Eastern regions. The infrastructure in the South remains robust, allowing for smooth travel and a relaxing, uninterrupted stay.
- Business as Usual: Hotels, restaurants, and tourism-related services in the South are operating normally and are eager to welcome guests with Sri Lanka’s renowned hospitality.
💡 General Tips for Managing Your Trip
- Stay Informed: Monitor official sources and local media for the latest weather and safety updates. While the overall economic crisis has stabilised, local situations can be fluid due to weather events.
- Trust Local Expertise: Heed the advice of your hotel management, trusted tour operators, or professional drivers. They have the most up-to-date, on-the-ground knowledge regarding local road safety and conditions.
- Maintain Flexibility: Be prepared to adjust your itinerary at short notice. Have backup plans for day trips or activities in case of unforeseen local closures or weather changes.
- Secure Documentation: Always carry copies of your passport and visa (or original, if advised by local authorities for checkpoints).
Sri Lanka is open and welcoming, but prudent planning and adherence to current advisories are key to a safe and unforgettable trip.